Frequently asked questions
Everything about ordering, certificates of analysis, payment, and shipping. Can't find it? Contact us.
What does "research use only" mean?
All products are laboratory reference standards supplied solely for in-vitro research. They are not for human or veterinary use, and they are not drugs, foods, dietary supplements, cosmetics, or medical devices. They have not been evaluated or approved by the FDA.
Who is allowed to purchase?
You must confirm that you are at least 21 and a qualified researcher, or that you are authorized to purchase on behalf of a research institution. This eligibility attestation is recorded with each order.
Is a Certificate of Analysis available?
Certificates are published in the COA Library as each lot's report is issued, each matched to its lot number. The library is searchable by product name or lot number, and a published certificate can be downloaded before or after purchase.
Can you advise on how to prepare or use a product?
No. We do not provide preparation, measurement, handling, or application instructions, and we cannot answer questions about use in or on humans or animals. For specifications, see the product page and its Certificate of Analysis; for handling, consult the applicable safety data sheet and your institution's procedures.
How can I pay?
At checkout you choose a payment method (Zelle) and send the order total directly to us. After you place the order, email a screenshot of your payment to evolutionpep2@gmail.com as proof. Your order is reserved and ships once we confirm payment. No card is charged on the site.
How is my order shipped?
Shipping options, timing, and regions are described in our Shipping Policy. Orders ship in plain, unbranded packaging with carrier tracking, which becomes available from your account and the Track page once a label is created.
Do you offer refunds?
No. All sales are final, and we do not offer refunds, returns, or exchanges. If an order arrives damaged in transit, the wrong item is shipped, or a tracked parcel is confirmed lost, email us within 72 hours of delivery (or within 15 days of the expected delivery date for a lost parcel) and we will send a replacement. See our Refund Policy for the details.
How do I track an order?
Sign in to your account to see order history and status, or use the Track page with your order number and the email on the order.