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Refund Policy: All Sales Final, No Refunds

Effective Date: September 25, 2026 Last Updated: September 25, 2026

All sales are final. Evolution Pep does not offer refunds. Please read this Policy before you order. This Refund Policy (the "Policy") governs all purchases of products (the "Products") from BIZIE B GOODS INC. ("Evolution Pep," "we," "us," or "our") through https://www.evolutionpeplabs.com (the "Site"). This Policy is incorporated by reference into, and is part of, our Terms of Service. By placing an order you acknowledge that you have read, understood, and agree to this Policy.

1. Research-Use-Only Products - Read Before You Order

All Products sold by Evolution Pep are supplied strictly as research-use-only ("RUO") chemicals and reference materials intended for in-vitro laboratory research and development by qualified, trained professionals.

The Products:

  • are NOT drugs, foods, dietary supplements, cosmetics, or medical devices;
  • have NOT been evaluated or approved by the U.S. Food and Drug Administration (FDA) or any other regulatory authority for any use;
  • are NOT for human or animal consumption, ingestion, injection, inhalation, topical application, diagnostic, therapeutic, clinical, or any in-vivo use of any kind; and
  • are NOT intended to diagnose, treat, cure, mitigate, or prevent any disease or condition.

By placing an order you represent and warrant that you are a qualified researcher or a duly authorized representative of a research, academic, analytical, or commercial laboratory entity, that you are at least 21 years of age, that you are purchasing the Products solely for lawful in-vitro research, and that you will handle, store, use, and dispose of the Products in accordance with all applicable laws and good laboratory practices. Your qualified-researcher representation, your assumption of all risk associated with handling the Products, and your indemnification and limitation-of-liability obligations are set out in, and governed by, our Terms of Service.

Because the Products are research reagents and not consumer goods, the suitability of a Product for any particular research purpose is your responsibility.

2. No Refunds - All Sales Are Final

We do not issue refunds. Every sale is final once your payment has been sent. We do not accept returns and we do not offer exchanges, credits back to your payment method, or partial refunds for any reason, including buyer's remorse, ordering errors, change of mind, items no longer needed, delayed research timelines, dissatisfaction with experimental results, or a product not meeting a researcher's expectations.

Because the Products are sensitive research reagents whose identity, purity, and stability cannot be verified once they have left our custody and chain of control, returned Products cannot be resold or reused. Please confirm the product, amount, quantity, and shipping address before you pay.

Once your payment has been sent, your order cannot be cancelled by you.

3. Shipping Errors - Replacement, Never a Refund

If we make a shipping error, we fix it with a replacement, not a refund. You may be eligible for a replacement of the affected Product only in the following circumstances, and only if you follow the claim procedure and deadlines in Section 4:

3.1 Damaged in Transit. The Product arrived with a broken seal, a cracked or leaking vial, or other physical damage that occurred before delivery.

3.2 Wrong Item Shipped. You received a Product, quantity, amount, or SKU different from what your order confirmation shows.

3.3 Lost Shipment. A tracked shipment is confirmed lost in transit by the carrier, or is marked delivered but not received and our investigation confirms it was not delivered.

Exclusions. Replacement does not apply to: (a) Products that have been opened, used, reconstituted, repackaged, relabeled, or altered in any way; (b) Products damaged after delivery, including by improper storage or handling; (c) Products refused at delivery, undeliverable, or returned to us because of an incomplete or inaccurate shipping address you provided; (d) Products seized, detained, or destroyed by any customs, postal, or governmental authority; (e) minor variations in appearance or labeling that do not affect the Product's stated specifications; or (f) claims submitted after the deadline in Section 4.

4. How to Report a Shipping Error

You must notify us within 72 hours of the delivery date shown by the carrier's tracking (for damaged or wrong-item claims) or within 15 days of the expected delivery date (for lost shipments). Claims received after these windows will not be honored.

Email evolutionpep2@gmail.com with all of the following:

  1. your order number and the name on the order;
  2. a description of the problem;
  3. for damage or wrong-item claims: clear photographs of the outer packaging, shipping label, inner packaging, the affected Product, and any visible damage, taken before discarding any packaging; and
  4. the lot/batch number on the Product label, where applicable.

Do not send any Product back unless we ask you to in writing. Products sent back without our written request will not be accepted and will not be replaced. Keep the affected Product and all packaging until your claim is resolved.

5. Inspection & Verification

We may require that an affected Product be sent back for inspection before approving a replacement, and may request independent third-party analytical verification of a claim. If verification shows the Product conformed to its published specifications at the time of shipment, your claim will be denied.

6. Orders We Cannot Ship

The only time money is returned is when we do not ship an item. If we cancel an order (or part of an order) before it ships, or we cannot ship it within the time stated at checkout, we will tell you, and any amount you paid for the items that never shipped will be returned, as the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435) requires, within seven (7) working days. This applies only to items that never left our facility. It is not a refund of any shipped order.

7. Address Errors

You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delayed, lost, or undeliverable because of an address error you provided, and re-shipping costs in that situation are your responsibility.

8. Chargebacks & Payment Disputes

Because all sales are final, please contact us first at evolutionpep2@gmail.com about any problem with an order so we can resolve a shipping error directly. Filing a chargeback or payment dispute before contacting us and allowing a reasonable opportunity to fix the problem is a breach of our Terms of Service.

By placing an order you acknowledge and agree that, in the event of a chargeback or payment dispute, we may present this Policy, your order records, our delivery and tracking records, your acceptance of the RUO terms and this no-refund policy at checkout, your qualified-researcher representation, and related communications to the card network, payment processor, or bank as evidence that the transaction was authorized and that the Products were delivered as described. Initiating a fraudulent or bad-faith chargeback - including a dispute that contradicts your acceptance of this Policy - may result in suspension of your account, recovery of the disputed amount plus dispute and processing fees, and referral to collections, to the extent permitted by law. Nothing in this Section limits your right to pursue a legitimate dispute you are entitled to bring under applicable law or card-network rules.

9. No Human-Use Implication; No Health Claims

Nothing in this Policy - including any reference to replacement, quality, or condition - shall be construed as a representation, warranty, or implication that any Product is safe or appropriate for human or animal consumption or any in-vivo use, or that any Product has any health, therapeutic, or nutritional benefit. Any remedy under this Policy relates solely to the condition, identity, or delivery of a research reagent and not to any use prohibited by Section 1 or by our Terms of Service.

10. Limitation of Liability

To the maximum extent permitted by applicable law, and without limiting the limitation-of-liability and warranty-disclaimer provisions of our Terms of Service, our total liability arising out of or relating to any Product, order, or this Policy - whether in contract, warranty, tort, or otherwise - shall not exceed the amount you actually paid for the specific Product giving rise to the claim. We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost research, lost data, lost profits, or the cost of substitute reagents. Some jurisdictions do not allow certain limitations, so portions of this Section may not apply to you.

11. Governing Law & Dispute Resolution

This Policy is governed by the laws of the State of CA, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to this Policy is subject to the binding arbitration, class-action waiver, and dispute-resolution provisions of our Terms of Service, which are incorporated here by reference.

12. Changes to This Policy

We may update this Policy from time to time. The version in effect at the time you place an order governs that order. We will post the current version on the Site with an updated "Last Updated" date.

13. Accessibility

If you have difficulty accessing this Policy or need it in an alternative format, contact evolutionpep2@gmail.com and we will provide the information in an accessible manner.

14. Contact Us

BIZIE B GOODS INC. 63 N. Burritt Ave, Room 100 East, PMB 1289, Buffalo, WY 82834, United States Email: evolutionpep2@gmail.com (307) 228-1159 Hours: Monday–Friday, 9:00 AM–5:00 PM ET

This Policy was last updated on September 25, 2026.